How to Maintain Brand Identity When Your Business is Scattered Across the Internet

The explosion of social networking sites has made it easy for business owners to place their company in the thick of things.  Sites like MySpace, Facebook and Twitter allow business owners to reach out to their clients in a more casual and relatable way.  While these mediums may allow for more personal communication, keep in mind that consumers face an onslaught from marketers and if your messages aren’t reinforcing your brand identity, you’re likely to be quickly forgotten.

There are quick and easy ways to create continuity for your business online, even if it spans across a variety of platforms.

• Rely on your logo. Your logo is the face of your business, so make sure it’s out there for people to recognize.  While it may seem like a fun idea to mix things up an use different images for different profiles, it will simply create confusion.  Make it easy for your customers to recognize you.

• Take advantage of the customization features.  Many of the platforms like MySpace, YouTube, Vimeo and Twitter offer you the ability to personalize your page – and this is another great way to reinforce your brand standards.  So while your customer may have found your business page on YouTube, they still can feel at “home” on a page that reinforces the themes, colors and images that represent your business.  Here are a couple of examples of pulling elements together for different platforms:
  • Historic Home Designer, Lynn Taylor: Taylor Made Plans.com, Myspace.com/TaylorMadePlans, YouTube.com/TaylorMadePlans
  • Capitol Recording Artist, Emily West:  Myspace.com/EmilyWest, Emily West on YouTube
  • Local Baking Company, East Side Cookies: EastSideCookies.com, ESC on Twitter

• Personalize your message.  The great thing about the social networks is that you have a very specific audience.  If you’re using an industry-specific networking site, customize your message to that market.  If your audience is in specific area, use Twitter or Facebook to target your message to those customers.
  • East Side Cookies uses their Twitter page and ESC on Facebook page to let customers in Nashville know where they’ve made the latest delivery so they can easily find the freshest cookies in town.

These are just a few starter tips.  Also sure to check out the help sections of the site that you’re using to see what other features they’ve created for businesses to have a more dynamic presence, and if you’d like more assistance, always feel free to contact us at Brady Mills Graphics.

How Do You Get Shoppers to Open Their Wallets in Today’s Economy?

Consumers are spending less.  That’s hardly a novel headline in this economy, but just because spending is down, it doesn’t mean wallets are completely sealed shut.

Bazaarvoice commissioned a survey of 800 U.S. consumers to learn about what factors have the greatest impact on shoppers during the decision-making process.  Not surprisingly, 61% of respondents acknowledged that online resources can sway them as they’re making purchases.  Factors like “user ratings and reviews (77%), and recommendations based on other consumers’ purchasing or browsing behavior (66% and 65%, respectively)” played heavily into their final decisions.  This data reflects that word-of-mouth is alive and well online – even among people who may not even be on the same continent.

What does all of this mean for your site?

Make sure you’re allowing online shoppers to get involved!  Make it easy for them to leave reviews and ratings.  Incorporate systems that intuitively know when to suggest products or link to purchase histories of other shoppers.  Brett Hurt, founder of Bazaarvoice, explains it simply, “companies have a tremendous opportunity to provide online shoppers with authentic, user-generated content that is proven to build confidence, increase satisfaction, and drive sales.”

It’s an easy step that can have a far-reaching impact.  Work with your web designers to find ways to incorporate more user-friendly features and you may just find that you’re creating a loyal (and growing) consumer base.

New Website Portfolio Showcases Clients in Nashville and Beyond

The last couple of years have been a great opportunity for the Brady Mills Graphics team to work with all types of clients. In order to better showcase our work with these great businesses, we’ve redesigned our portfolio. With the newly formatted portfolio, users can search by client as well as by industry or services provided by BMG.  Check out our clients – corporate and not-so-corporate – from Nashville as well as across the country.

The newly designed portfolio can be found at: http://www.bradymills.com/portfolio.php or you can sneak a  little peek below!

Brady Mills Graphics Portfolio

How Time’s ‘50 Best’ Can Make Your Site Better

Time Magazine posted its list of the 50 Best Websites 2008, and as evidenced by the string of suggested sites that visitors left, there are thousands more out there that people are passionate about.

Aside from some handy resources and cool features, what does the average business owner have to learn from Time’s list? Plenty. These sites have been designed not just to be cool, but to have the user’s experience as the site’s primary focus. It’s this attention to the user that has prompted over 150,000 people to visit Time and vote for their favorite site.

When planning for your site, take a cue from the creative ones that made Time’s list this year.

• Keep the navigation simple. While you may be tempted to try out funky link graphics or titles, remember that most of your users will be new to the site and if they find it difficult to get around the first time, they probably won’t be back for more. The easier it is for a user to navigate, the better they’ll feel about the experience. The better the experience, the more likely they’ll be to take action – whether it’s as simple as signing up for a mailing list or a full-out e-commerce transaction.
• Make your products interactive. Not all sites need to be as extensive as Lookybook.com, but one visit to Lookybook’s library makes it easy to understand why the site made the 50 best list. The flip-through technology takes the guess work out of picking out a children’s book for your favorite little one. Not all e-commerce sites need to offer such extensive detail. Depending on what you’re selling, simple features such as alternate views, 360° rotation, or just a solid, creative description will be enough to move the user to action. However you choose to do it, make your products come alive. It’s the best way to move the user from a shopper to a buyer.
• Instant gratification. Internet users are a fickle bunch, so don’t make them jump through hoops. Offer up the most pertinent information early in their visit, like the search engine SearchMe.com. One visit to this innovative, graphic-driven site and you’ll see how users don’t even have to bother clicking to visit a site to make sure it’s the right one. When developing your site, brainstorm with your programmers about ways to give your users an easy feeling of accomplishment.
• Make your site a place to hangout. You don’t need to create the next Myspace or Facebook, but in today’s internetland, people like to make their presence known. Sites like iliketotallyloveit.com let users lead the way. On this site, guests get to submit products for review by fellow visitors as well as comment on items posted by friends or strangers. As Time notes, it’s a good way to watch trends “bubble” up to the top of the shopping charts, but by allowing the user to track his or her product responses, you’ve also created incentive for users to visit more frequently.

Time’s list is far from exhaustive, but strolling through it will offer up more than a few creative ideas for designing a site of your own. Once you’ve got a list of features that interest you, talk to your web designer about the best way to incorporate these ideas. Working with a designer that has your site’s best interest at heart will help ensure that your site is as functional and intriguing as it is informative.